1. Information We Collect
We collect the following types of information when you use our website or services:
- Personal Information: This includes your name, contact details (email, phone number), and address.
- Appliance Information: Details about the appliance you need repairing, including make, model, and serial number.
- Payment Information: For processing payments, we may collect financial details (through third-party payment providers).
- Usage Data: Information about how you use our website, including your IP address, browser type, and device information.
2. How We Use Your Information
We use the collected information for the following purposes:
- To schedule and manage your repair appointments.
- To process payments for services rendered.
- To improve our website and service offerings based on user interactions.
- To communicate important updates regarding your appointment or service request.
- To respond to inquiries and provide customer support.
3. Sharing Your Information
We do not share your personal information with third parties except in the following cases:
- With trusted service providers necessary to complete the repair services (e.g., payment processors).
- To comply with legal obligations, including responding to government requests or legal claims.
4. Data Security
We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, or destruction. However, no method of transmission over the internet is completely secure, so we cannot guarantee the absolute security of your information.
5. Cookies
Our website uses cookies to enhance your experience. Cookies help us analyze website traffic and enable certain website functionalities. You can control cookie settings in your browser, but disabling cookies may impact your user experience.
6. Retention of Data
We retain your personal data for as long as necessary to fulfill the purposes outlined in this privacy policy, including resolving issues, providing customer service, and complying with legal requirements.
7. Your Rights
You have the right to request access to, correction of, or deletion of your personal data. If you would like to exercise any of these rights, please contact us directly.
8. Contact Us
For any privacy-related concerns or to request more information about how we use your data, please contact us at:
- Email: enquiries@domesticrepaircentre.co.uk
- Phone: 01432 340140
- Address: Unit 5, Harrow Park, Harrow Road, Off Plough Lane, Hereford HR4 0EN
9. Updates to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. Please review this policy regularly for updates.
By using our services, you consent to the collection and use of your personal data as described in this privacy policy.